Store
Policy
Customer Care
Welcome to Adaptive Gear Customer Care
At Adaptive Gear, we prioritize your satisfaction and aim to provide you with the best possible customer care experience. Our dedicated Customer Care team is here to assist you every step of the way.
Our Commitment to You
We understand that your needs and concerns may vary, which is why we offer comprehensive support to address any questions, issues, or feedback you may have.
Contact Us
You can reach our Customer Care team through the following channels:
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Phone: 063 158 4309
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Email: adaptivegear001@gmail.com
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Live Chat: https://shrturl.app/5kZYEa
Business Hours
Our standard business hours are 9am - 5pm. If you contact us outside of these hours, we'll get back to you as soon as possible during the next business day.
Your Satisfaction Matters
At Adaptive Gear, your satisfaction is at the core of our business. Our Customer Care team is dedicated to ensuring your experience with us is smooth, enjoyable, and hassle-free. Whether you have questions, concerns, or just want to say hello, we're here to assist you.
Thank you for choosing Adaptive Gear. We look forward to serving you and making your shopping experience exceptional.
Privacy & Safety
1. Information We Collect
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Personal Information: When you make a purchase or create an account on our website, we collect personal information, including your name, contact details, shipping address, and payment information.
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Usage Data: We gather information about your interactions with our website, such as pages visited, browsing history, and device information (e.g., IP address, browser type).
2. How We Use Your Information
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Order Processing: We use your personal information to process and fulfill your orders, provide customer support, and facilitate returns or warranty claims.
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Enhancing User Experience: Analyzing usage data helps us improve our website, products, and services to offer you an even better shopping experience.
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Communication: With your consent, we may send you updates, promotions, and relevant information about our products and services.
3. Data Security
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Your personal information is safeguarded with industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction.
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Financial transactions are encrypted using secure socket layer technology (SSL) to ensure the confidentiality of your payment information.
4. Third-Party Links
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Our website may include links to third-party websites. Please note that we do not control these websites' privacy practices or content. We recommend reviewing their privacy policies before interacting with them.
5. Safety Measures
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To ensure your safety, we uphold strict safety standards for the products we sell. However, it is crucial that you follow safety guidelines and product instructions when using items purchased from us.
6. Children's Privacy
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Our online store is designed for individuals aged 18 and older. We do not knowingly collect or store personal information from children. If you believe your child has provided us with their information, please contact us to have it removed.
7. Changes to This Policy
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We may periodically update this Privacy and Safety Policy to reflect changes in our practices or for legal compliance. The revised policy will be posted on our website, and the "Last Updated" date will be modified accordingly.
Wholesale Inquiries
Thank you for considering Adaptive Gear as your wholesale partner. We appreciate your interest in our products. This Wholesale Inquiries Policy outlines the process for submitting and handling wholesale inquiries.
1. Wholesale Inquiry Process
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To inquire about wholesale opportunities with Adaptive Gear, please visit our "Wholesale Inquiries" page on our website.
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Fill out the provided wholesale inquiry form with accurate and relevant information about your business, including your contact details and a brief description of your company.
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Our Wholesale Team will review your inquiry and contact you within [Specify Timeframe] business days to discuss potential collaboration.
2. Wholesale Account Creation
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If your wholesale inquiry is approved, we will create a wholesale account for your company. This account will provide you with access to wholesale pricing, bulk ordering options, and other exclusive features.
3. Minimum Order Requirements
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Adaptive Gear may have minimum order quantity or value requirements for wholesale customers. These requirements will be communicated to you upon approval of your inquiry.
4. Pricing and Discounts
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Wholesale pricing and discounts will be provided exclusively to approved wholesale customers. These rates may vary based on the quantity and type of products ordered.
5. Terms and Payment
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We offer standard payment terms to our wholesale customers, which will be outlined in your wholesale agreement.
6. Product Availability
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Availability of products is subject to change. We will provide information on product availability and lead times upon inquiry.
7. Shipping and Delivery
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Shipping options and costs will be discussed with our Wholesale Team. Adaptive Gear will provide assistance in arranging shipping and delivery based on your location and order size.
8. Returns and Exchanges
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Adaptive Gear's standard return, refund, and exchange policy does not apply to wholesale orders. Please refer to your wholesale agreement for details on returns and exchanges.
9. Confidentiality
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We respect the confidentiality of our wholesale partners. Any information shared during the wholesale inquiry and ordering process will be treated as confidential and used solely for business purposes.
Payment Methods
At Adaptive Gear, we offer a variety of payment methods to ensure a convenient and secure shopping experience for our customers. This Payment Methods Policy outlines the payment options available when making purchases through our website.
1. Payment Options
We accept the following payment methods for online purchases:
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Credit and Debit Cards: We welcome payments made using major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
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Mobile Payments: You can make payments using mobile payment options such as Apple Pay, Google Pay, and Samsung Pay, where available.
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PayPal: We accept payments through PayPal, a secure and widely used online payment platform.
2. Currency
All transactions on our website are processed in the currency specified during the checkout process. Please note that currency conversion fees may apply if your payment method uses a different currency.
3. Payment Security
We prioritize the security of your payment information. All transactions made on our website are encrypted using Secure Socket Layer (SSL) technology to protect your personal and financial data.
4. Order Confirmation
After completing your payment, you will receive an order confirmation email. Please keep this email for your records and as proof of purchase.
5. Billing and Shipping Addresses
For security reasons, the billing address you provide during the checkout process must match the address associated with your payment method. You can specify a different shipping address if necessary.
6. Payment Issues
If you encounter any issues with your payment or believe there has been an unauthorized charge, please contact our Customer Care team immediately for assistance.
7. Refunds
Refunds, if applicable, will be processed according to our No Return & Refund Policy. Please refer to that policy for details on refund eligibility and procedures.