Jun-Takahashi Undercover React

Sneaker Return Policy

At Adaptive Gear, we strive for your complete satisfaction. If you wish to return a pair of sneakers, please adhere to the following guidelines:

• Return Period: You have 7 days from the date of delivery to initiate a return.

• Condition of Shoes: Sneakers must be in new, unworn condition. We cannot accept returns for sneakers that show any signs of wear or usage.

• Return Process:

  • Contact our Customer Care within the 7-day period to initiate a return request.
  • Once approved, securely package the sneakers in their original packaging.
  • Ship the package back to us using a trackable and insured shipping method.

• Exchange Options:

  • Upon receiving and inspecting the returned sneakers, you can choose any other product of equal value from our store.
  • If the desired product exceeds the value of the returned sneakers, you can top up the difference during the exchange

• Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

• Contact Us: For any assistance or questions regarding the return process, feel free to contact our Customer Care team.

Shipping Information:

At Adaptive Gear, we are dedicated to ensuring that your orders reach you in a timely and secure manner. To provide you with the best delivery experience, our shipping department collaborates with multiple reliable carriers, including Courier Guy, Paxi, and PostNet. Depending on your location and preference, we will assign the best available option for your delivery.

When you place an order with us, our shipping team carefully reviews the shipping details provided during the checkout process. We take into consideration your location, delivery timeframe, and any specific delivery preferences you may have indicated. Based on this information, we will select the most suitable carrier for your order.

Our shipping options include:

• Courier Guy: Fast and reliable, Courier Guy offers door-to-door delivery services, ensuring your package is delivered directly to your specified address. This option is ideal for customers who require quick and secure deliveries.

• Paxi: Paxi provides a convenient and affordable delivery option through their network of collection points. If you prefer to pick up your package at a Paxi collection point near you, this option may be the best choice.

• PostNet: With numerous locations across the country, PostNet is a convenient choice for customers who prefer to collect their packages from a nearby PostNet branch.

Please rest assured that regardless of the carrier chosen, our shipping team will monitor your order's progress until it reaches its destination. We aim to provide real-time tracking information, enabling you to stay informed about the status of your delivery.

At Adaptive Gear, we strive to make your shopping experience as convenient and enjoyable as possible. Our shipping department works diligently to ensure that your order is dispatched promptly and delivered through the most suitable carrier based on your preferences.

If you have any specific shipping requests or questions, please feel free to reach out to our customer support team. We are always here to assist you and provide you with the best shipping solution for your needs. Thank you for choosing Adaptive Gear for all your online shopping needs.